Terms and Conditions

Welcome to Conceptual Foods! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

  1. General Information
    •  These terms govern your use of Conceptual Food’s website and services, including the purchase of products.
    • Conceptual Foods reserves the right to update or modify these terms at any time without prior notice. Changes will be effective upon posting on the website. It is your responsibility to review these terms periodically.
    • The terms and conditions outlined herein apply universally to all brands under Conceptual Foods, including Tvēsa and Aaradhya. We recommend reviewing these terms thoroughly before utilizing our services.
  1. Product Information
    • We strive to ensure accurate descriptions and specifications of our products. However, minor variations in colour, size, or design may occur due to differences in display settings or manufacturing processes.
    • All products are subject to availability. We reserve the right to discontinue or limit the quantity of any product at any time.
  1. Pricing and Payments
    • Prices displayed on the website are inclusive of applicable taxes unless stated otherwise.
    • Payment methods include [Credit/Debit Cards, UPI, Net Banking, COD]. Payment must be completed before the order is processed.
    • Conceptual Foods reserves the right to update prices without prior notice. However, prices for confirmed orders will remain unchanged.
  1. Shipping and Delivery
    • We aim to deliver products within the 0 to 7 business days.
    • Delivery times may vary depending on your location.
    • Shipping charges, if applicable, will be displayed during checkout.
    • Conceptual Foods is not responsible for delays caused by events beyond our control, such as natural disasters, strikes, or courier disruptions etc.
  1. Returns and Refunds
    • In case of any manufacturing defect or defect at arrival, you may request a return within 7 days of receiving the product. The product must be unused and in its original packaging.
    • An unboxing video of the product is mandatory to initiate claims for items received in a damaged condition.
    • Refunds will be credited to the original payment method within 10 business days after the returned item is received and inspected.
    • Certain products may not be eligible for return or refund. Please review our Return Policy before making the purchase.
  1. Intellectual Property
    • All content on this website, including text, images, logos, and designs, is the property of Conceptual Foods and is protected by intellectual property laws.
    • You may not reproduce, distribute, or use any content without prior written consent from Conceptual Foods.
  1. Limitation of Liability
    • Conceptual Foods shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or products.
    • Our maximum liability, if any, shall not exceed the amount you paid for the product.
  1. Governing Law
    • These terms and conditions are governed by the law of land. Any disputes arising from these terms shall be resolved in the courts of Gujarat, India.
  1. Privacy Policy
    • We value your privacy and are committed to protecting your personal information. This section outlines how we collect, use, and safeguard your data.
    • Information Collection: We may collect personal information such as your name, contact details, payment information, and browsing behaviour to provide better services.
    • Usage of Information: Your information is used for processing orders, improving customer experience, and sending promotional offers (if you have opted in).
    • Data Sharing: We do not share your personal information with third parties except for trusted partners involved in order fulfilment and delivery.
    • Security Measures: We employ advanced security protocols to safeguard your information from unauthorized access, theft, or misuse.
    • Cookies: Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
    • For more details, please refer to our full Privacy Policy available on the website.
  1. Contact Information
    • For any queries, concerns, or feedback, please contact us at:
      Vivek Sharma HUF
      Email: connect@conceptualfoods.com
      Phone: +91-8200296797
      Address: Ahmedabad, Gujarat, India
      Website: www.conceptualfoods.com

By using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Conceptual Foods!

Terms of Use (Usage Policy)

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name www.conceptualfoods.com (‘Website’), including the related mobile site and mobile application (hereinafter referred to as ‘Platform’).

The Platform is owned by Conceptual Foods, a company incorporated under the Companies Act, 1956 with its registered office at Shyamvrund Appt, Satellite, Ahmedabad (hereinafter referred to as Platform Owner, ‘we’, ‘us’, ‘our’) …

Your use of the Platform and services and tools are governed by the following terms and conditions (Terms of Use) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, ‘Services’). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates…

 For the purpose of these Terms of Use, wherever the context so requires you, your or user shall mean any natural or legal person who has agreed to become a user/buyer on the Platform…

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING…

The use of Platform and/or availing of our Services is subject to the following Terms of Use:

To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform…

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law…

 

Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements…

The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics…

You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws…

You agree to pay us the charges associated with availing the Services…

You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.

You agree and acknowledge that website and the Services may contain links to other third-party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third-party websites. These links are provided for your convenience for provide further information…

You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services…

You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event…

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India…

All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad and Gujarat.

All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website

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